Operating LayerDuration: 11 months
Urban Mobility Network · Mobility & Logistics
Realtime Command Platform for City-Scale Mobility
Designed a command and customer operations platform unifying fleet telemetry, dispatch events, and support workflows.
The Challenge
Operations teams could not act quickly because fleet, support, and dispatch data existed in separate systems with no shared view.
Our Approach
1
Ops Workflow Mapping and KPI Definition (Weeks 1-4)2
Event-Driven Data Backbone Setup (Months 2-5)3
Control Tower and Alerting Rollout (Months 6-9)4
Crew Enablement and Continuous Optimization (Months 10-11)Key Outcomes
36%
Lower Resolution Time
2.1x
Dispatch Throughput
99.94%
Platform Availability
“Tecerra delivered what they promised — and then exceeded it. This was the most professional technology engagement I've been part of.”
Enterprise Architect
Urban Mobility Network